Pet Supermarket UK Reviews

Pet-supermarket.co.uk offers a few payment options for placing an order. The most common methods are credit card (Visa, MasterCard, Amex) and PayPal. When a product is returned within 30 days of the dispatch date, a full refund is issued to the card with which the purchase was made. This refund is subject to standard bank clearing times and depending on the payment method can take up to 7 working days.

Pet-Supermarket.co.uk is an online shop that offers a wide range of products and services for cats and dogs. The store provides everything from food and treats to everyday essentials. They also offer special deals such as 15% off selected cat treatments and up to 30% off Chappie dry and wet dog food.

The store also features a section for puppy and kitten essentials, providing everything needed for the healthy development of puppies and kittens. They also offer a Repeat Orders service, which allows customers to save time and money by setting up scheduled deliveries.

In addition, they have a Tailored Pet Profile service where customers can build a personalised profile for their pets. The store also offers a wide range of dog products, including food, treats, toys, collars, beds, and bowls from quality brands like Royal Canin, Hill's, Frontline, James Wellbeloved and Purina Pro Plan.

They also offer a variety of dog food options, including Royal Canin Veterinary Health Nutrition Hypoallergenic Dry Pet Food, Canine Choice Super Premium Grain-free Small Adult Dry Dog Food - Salmon, and James Wellbeloved Gluten-free Adult Dry Dog Food - Turkey & Rice. Other popular products include Drontal Tasty Bone Wormer Tablets for Small and Medium Dogs and Bayer Advantage Spot On Flea Treatment for Pets.

The store also provides helpful tips and articles on their blog, covering topics such as being a responsible pet parent, keeping fleas and ticks away, cleaning hacks for pet owners, and acting more sustainably.

Please note that this information is based on the most recent data available and may vary.

Pet-supermarket.co.uk has a detailed Return Policy and Shipping Policy.

For returns, products can be returned within 30 days of the dispatch date for a full refund. The items must not have been used and must be returned with their original packaging intact. The refund is subject to standard bank clearing times and depending on the payment method can take up to 7 working days. If part of an order which was subject to a conditional Sale, Promotion or Free Delivery offer is cancelled, the offer may cease to apply. If any items are subsequently returned, the right is reserved to charge for the discount received as part of any conditional Sale, Promotion or Free Delivery offer.

For shipping, the fees are based on the order value. For orders under £10, the fee is £6.99. For orders between £10 - £39, the fee is £3.99. For orders between £39 - £49, the fee is £2.49. For orders over £49, delivery is free. The delivery is within 2-3 working days to Mainland & 2-5 working days to Highlands. An additional day is allowed for orders placed on bank or public holidays. Delivery is not currently offered to Guernsey, Jersey, Northern Ireland, and Ireland.

Please note that by law, returns of any medication including all flea and tick’s treatments and wormers cannot be accepted. If a medicine is returned, it can only be disposed of and a refund will not be provided as it cannot be resold.

For any item purchased through thepetsupermarket.co.uk, it may be returned to the store with proof of purchase within 21 days from collection. They need to be in their original condition and packaging along with proof of purchase.

For any item that is deemed as faulty, a full refund or an exchange will be provided.

For your protection, it is recommended that a recorded delivery service is used when returning an item back as any loss or damage whilst in transit is not liable. The goods must be returned at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

For any further queries, you can call on 0191 482 2432.

Pet Supermarket UK accepts returns for any item within 14 days after receipt, provided that the item is in a re-saleable condition. There is a return fee of £5, which will be deducted from the refund.

Orders under £39 are charged £3.29, orders between £39 - £49 are charged £1.59, and orders over £49 are free.

Pet Supermarket UK will process the refund as soon as they receive the goods back or see photographic evidence. Refunds are normally processed by the card-issuing bank within 2-5 working days of the refund being raised, but some banks require 30 days to process.

Yes, there are a few items that cannot be refunded, including products that have been used, products that aren't in a re-saleable condition or not in their original packaging, unsealed pet or animal toiletries, and veterinary medicinal products such as flea and worming treatment.

Yes, next-day delivery is available, and it is delivered within 1 working day Monday to Saturday.

Yes, customers can choose a specific day for delivery using the nominated day delivery option.